1 Job in Naperville, IL
ampliFI Loyalty Solutions is Hiring a Call Center Agent (Hybrid) Near Naperville, IL
- Obtain customer information to effectively guide them to a final resolution
- Clear and concise communication with customers by explaining procedures, answering questions, and providing information.
- Handle inbound Reward order entry calls and/or inbound general inquiry and support calls in response to Reward Programs sponsored by ampliFI
- Handle inbound website support as they relate to the client sponsored Rewards Programs
- Provide Reward Loyalty program terms and conditions to customers.
- Make outbound phone calls in follow up to a customer request or to provide problem resolution
- Participate in outbound call campaigns as needed
- Demonstrate patience and provide excellent customer service to callers
- Comfortable multi-tasking between client programs, Company systems, and interacting with the customer
- Maintain and improve quality results by adhering to Company standards and guidelines
- Updates job knowledge by studying new Reward descriptions, job aids and cheat sheets, and participating in ongoing ampliFI training
- 3-week onsite training Monday-Friday
- Available to work Monday through Friday 1:30pm-10pm, with a possibility of one weekend per week schedule.
- Empathy and compassion
- Adaptability
- Emotional intelligence
- Attention to details
- Teamwork
- Communication, Phone Etiquette, Technical, Decision Making, Mathematical Skills, Prioritization, and Organization
- Computer Skills
- Basic knowledge of Microsoft Office products required
- Maintain a high level of patience while assisting customers on the phone
- Flexibility with schedule
- “Can do” attitude
- High level of accuracy and attention to detail
- Access to reliable high-speed broadband internet
Job Summary
Full Time
Business Services
$32k-43k (estimate)
10/18/2023
06/06/2024
amplifiloyalty.com
Naperville, IL
50 - 100
Business Services
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The job skills required for Call Center Agent (Hybrid) include Customer Service, Call Center, Microsoft Office, Attention to Detail, Flexibility, Adaptability, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent (Hybrid) positions, which can be used as a reference in future career path planning. As a Call Center Agent (Hybrid), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent (Hybrid). You can explore the career advancement for a Call Center Agent (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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